Refund policy
Return & Refund Policy
Last updated: {{DATE}}
We want you to be completely satisfied with your purchase. Please review our return and refund policy below.
1. Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
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Be in the same condition as when you received it
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Be unworn or unused
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Have original tags attached
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Be in the original packaging
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Include a receipt or proof of purchase
How to Start a Return
To start a return, please contact us at c3022724@gmail.com.
Returns must be sent to the following address:
Return Address: {{INSERT RETURN ADDRESS}}
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
If you have any questions about returns, you can always contact us at c3022724@gmail.com.
2. Damages and Issues
Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
3. Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
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Perishable goods (such as food, flowers, or plants)
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Custom or personalized products
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Personal care and beauty products
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Hazardous materials, flammable liquids, or gases
Please note that sale items and gift cards are non-returnable.
If you have questions or concerns about a specific item, please contact us before making a return request.
4. Exchanges
The fastest way to ensure you receive the item you want is to return your original purchase. Once your return is accepted, you may place a new order for the replacement item.
5. European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Returned items must be:
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Unworn or unused
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In their original condition
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With tags attached
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In original packaging
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Accompanied by proof of purchase
6. Refunds
We will notify you once we have received and inspected your return and inform you whether your refund has been approved.
If approved:
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Refunds will be issued to your original payment method
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Processing time is up to 30 business days
Please note that it may take additional time for your bank or credit card provider to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at c3022724@gmail.com.
We reserve the right to update this Return & Refund Policy at any time. Any changes will be posted on this page.